1) Text or Call (716) 257-4830 (text is preferred) for a prompt response to your questions prior to coming in; you may be asked to authorize initial treatments based on your pets condition
2) Fill out intake forms at www.emuvc.com/intake-form.
3) When you arrive, please text us to know that you’re here and the name of your pet. We’ll let you know when to bring them in the lobby.
4) A member of our team will collect your pet, clarify history and obtain permission for any immediate treatments or tests needed.
5) If not already done, a deposit for the exam fee and any approved tests will be collected at this time.
6) The vet will communicate her initial findings as well as any further diagnostic and treatment options. A member of our team will have you authorize the estimate and then collect it.
7) The treatment plan will be carried out.
8) Any remaining payment balance will be collected.
9) Pet will be discharged either for home care or transfer to a 24-hour facility.
10) Discharges will be emailed to the owner and records sent to family veterinarian.
Services not currently offered at EMUVC:
- Wellness or maintenance care
- Overnight hospitalization
- Dentistry
Definitions of Urgent Care Indications:
Minor conditions (can most likely be treated in clinic):
- Broken nail
- Non-severe vomiting or diarrhea
- Ingestion of toxin
- Foreign object requiring prompt induction of vomiting
- Minor wounds or abscesses
- Urinary tract infections
- Allergic reactions
- Ear infections
- Eye infections
- Back pain
Moderate conditions (may or may not be successfully treated in clinic):
- Difficulty urinating
- Moderate to severe vomiting and diarrhea
- New onset seizures (not continuous)
- Some toxins
- Minor to moderate blunt trauma (such as hit by car)
- More severe wounds
- Coughing without difficulty breathing
- Difficulty giving birth
- Stable stomach or bowel obstructions
Severe conditions (likely will need to be referred, but may die without stabilization):
- Heatstroke”Bloat” (GDV)
- Unrelenting seizures
- Severe difficulty breathing
- Major trauma (hit by car)
- Older collapsed dog